Retail Values
Develop key communication skills required for those working in retail.
Retail Values
£25.00
+VAT
- Earn discounts
- Receive reminders
- Keep training records
- Track progress
Highfield Awarding Body
Mobile device friendly content
Duration: 1hr
Retakes: Unlimited
Overview
This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.
Chapter 1: First impressions and face-to-face communictaion
This chapter starts by outlining the scope and structure of the course and then jumps straight into the learning element of the course with Section One, "First Impressions" and Section Two, "Face-to Face Communication".
Chapter 2: Telephone skills
The chapter begins with Section Three of the course, "Telephone Communication". Here, we explore the importance of good telephone technique and how to develop your telephone skills. Next we move onto Section Four, "Email Communication", and do a similar thing with this alternative communication medium.
Chapter 3: Listening skills
This final chapter begins with Section Five of the course, "Improving Listening Skills". This section explores how careful listening plays an important role in understanding customer needs and delivering excellent customer service. It is followed, not surprisingly, by Section Six. This section discusses the principles that form the foundation of the retail sector.
Course Syllabus
-
Unit 1
This chapter starts by outlining the scope and structure of the course and then jumps straight into the learning element of the course with Section One, "First Impressions" and Section Two, "Face-to Face Communication".
-
Unit 2
The chapter begins with Section Three of the course, "Telephone Communication". Here, we explore the importance of good telephone technique and how to develop your telephone skills. Next we move onto Section Four, "Email Communication", and do a similar thing with this alternative communication medium.
-
Unit 3
This final chapter begins with Section Five of the course, "Improving Listening Skills". This section explores how careful listening plays an important role in understanding customer needs and delivering excellent customer service. It is followed, not surprisingly, by Section Six. This section discusses the principles that form the foundation of the retail sector.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.
Popular Courses
Overview
This course looks at the Mental Capacity Act (MCA) 2005 and examines, amongst others, such topics as: what is the MCA and who does it cover; statutory procedures within the Act; decision making and how to decide what is in a person's best interests. Candidates will undertake an online assessment and will receive a certificate if successful. (Any certificates from an official awarding body are sent to you in hardcopy format).
Overview
This course combines The Digital College courses "Level One Award in Health and Safety in a Construction Environment" and "Preparation for the CITB health, safety and environment test" to enable you to attain a CSCS "Green Card" as quickly as possible. This includes applying for the card on your behalf. Nothing extra to pay; all training, exam and card costs included!
Retail Values
Develop key communication skills required for those working in retail.£25.00
+VAT
